Service Catalog | UT Self Service

TRECS Product Management

Portfolio Support and Product Management Team (PSPM) provides product and service support with a smile. Your business needs are our number one priority. We aim to deliver excellent customer experience by providing timely assistance and improve your productivity.

PSPM Collaboration Form

For collaboration assistance with Zoom or Teams, please fill out this form.

Available to:Faculty and Staff

Features

For collaboration assistance with Zoom or Teams, please fill out this form. This includes but is not limited to issues/requests with:

Zoom or MS Teams

Access Issue
Software Issue
Computer Issue
Collaboration Issue

Event Support Needs

Initial Assessment
Assistance Facilitating Meeting with/without internal staff members
Personal Training
Team Training

Documentation

Application How to
User Manual
Best Practices
User Manual

This request is for TRecs customers only.

Cost

Available to TRECS customers as outlined in the Service Level Agreement.

Service Level Objectives

Routine requests are typically addressed within one business day.  

PSPM Service Incident Form

Please click the 'Request' button to submit a request for assistance from the TRECS Product Management Team.

Available to:Faculty and Staff

Features

Please hit request to contact the TRECs Product Management Team. This includes but is not limited to issues with:

Access
Software
Computer
Server
Reports
Collaboration
Other

This request is for TRECS customers only.

Cost

Available to TRECS customers as outlined in the Service Level Agreement.

Service Level Objectives

Routine requests are typically addressed within one business day.  

Meridian Configuration Request

Please click the 'Request' button to submit a request for assistance.

Available to:Faculty and Staff

Features

For any issue or request related to CFO/SVP and CPC Meridian Vaults, please fill out this form. This includes but is not limited to issues/requests with: